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WELCOME TO HAYDOM CULTURAL FESTIVALS 2013

NORWEGIAN CHURCH AID TANZANIA

NORWEGIAN CHURCH AID TANZANIA
PROUD PARTNERS OF HAYDOM FOUR CORNERS CULTURAL PROGRAMME (4CCP)

Monday, May 6, 2013

TANGAZO: Mafunzo ya waongoza watalii (Local Tour Guides) wa Haydom yatakayotolewa na H4CCP kwa kushirikiana na Bodi ya Utalii Tanzania (TTB)


TANZANIA TOURIST BOARD
CULTURAL TOURISM PROGRAMME IN COLLABORATION WITH HAYDOM FOUR CORNERS CULTURAL PROGRAMME
TOUR GUIDE TRAINING PROGRAMME-
13TH-17TH MAY 2013
DAY
DATE


ACTIVITY/TOPIC
RESOURCE/ RESPONSIBLE PERSON

1:

Sunday


Travelling from Arusha to Haydom
Training team
2:
Monday

13TH MAY, 2013

Morning: 

·         Meet seminar participants and set up training venue
·          Registration & Official Opening
·         Introduction  to Tourism/eco-tourism
·         Role of MNRT/Tourism Division , TTB and Private Sector
·         Overview of Cultural Tourism Development
Ø  Definition, History, Current Operational Status
Ø  Challenges, Way Forward
Afternoon: 
·         Introducing Haydom Four Corners Cultural Progamme
·         Haydom as a tourism destination
·         Tour to near-by attraction(s)

Training Team

All.
CTP Coordinator




H4CCP representative
Training Team & Participants
3:
Tuesday

14TH May, 2013

Morning Session:
·          Tanzania Cultural Tourism Guidelines Presentation
Tour Guiding Skills for Local Tour Guides
  • Professionalism
Ø  Qualities of a Local Tour Guide
Ø  Being Service Oriented
CTP Coordinator
Afternoon Session:
Ø  Professional  Appearance
Ø  Cross-Cultural Awareness
Ø  Responding to customers with Special Needs      
 Tour Guide  Trainer
4:

Wednesday

15TH MAY, 2013
Morning Session:
·         General Knowledge: Developing & Updating Information /Data  File:
Ø Presentation Skills; Communication  Skills
Ø Listening Skills; Answering Questions

Afternoon  Session:
  • Procedures
  •  Preparing for a Tour; Conducting  a Tour

Tour guide trainer



Tour guide Trainer
5:
Thursday

16TH MAY 2013
Morning Session:
·         Ensuring safety & security to customers
·         Handling emergencies on a tour
·         Handling difficult customers
·         Handling complaints

Tour guide Trainer
Afternoon Session:
  • Marketing & Promotion of Cultural Tourism products
  • Product knowledge & Up-selling skills
Tour guide trainer/CTP Coordinator
6:
Friday

17TH MAY, 2013
Morning Session:
Business Management.
  • Business Management Skills
  • Business Records Keeping
Afternoon Session:
·         Concluding a Tour & Completing a Tour Report
·         Training Evaluation
·         GRADUATION & CLOSING

Tour guide Trainer



Training Team
7:
Saturday

18th May, 2013

Feedback from organizers and partners

Travelling back to Arusha

Training team


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